At XELORION, we are committed to providing transparent and fair policies for all purchases made through xelorion.quest. Please review the information below to understand your rights and responsibilities regarding refunds.
Refunds are available for purchases made directly through xelorion.quest. To be eligible, the request must relate to a valid transaction completed under your registered account. Proof of purchase may be required. Products or services obtained through unauthorized resellers are not eligible for refunds.
Refund requests must be submitted within 14 calendar days from the date of purchase. Requests received after this period may not be considered. Processing times for approved refunds typically range from 5 to 10 business days, depending on your payment provider.
To request a refund, please contact our support team with your order details and reason for the request. Once received, our team will review your case and respond within 3 business days. Approved refunds will be issued using the original payment method whenever possible.
Refunds may be granted if the product or service was not delivered as described, contains a technical issue that cannot be resolved, or was purchased in error and has not been substantially used. XELORION reserves the right to assess each request individually and request additional information if necessary.
Certain items or services may be non-refundable, including promotional offers, discounted packages, or services explicitly marked as final sale. Refunds will not be issued for misuse, violation of our Terms of Service, or fraudulent activity.
For refund inquiries or additional questions, please contact:
XELORION
Email: [email protected]
Website: https://xelorion.quest